Frequently Asked Questions
About Our Products
What types of paints do you offer?
We offer a comprehensive range of high-quality paints including interior emulsions, exterior emulsions, enamel paints, distempers, primers, wood finishes, and specialty coatings. Our products are designed to provide excellent coverage, durability, and aesthetic appeal.
Are your paints environmentally friendly?
Yes, many of our paints are low-VOC (Volatile Organic Compounds) or zero-VOC formulations, making them environmentally friendly and safer for indoor use. Our eco-friendly options are clearly labeled in our product descriptions.
How do I calculate how much paint I need?
As a general rule, one liter of paint typically covers approximately 100-120 square feet (9-11 square meters) with a single coat. For accurate calculations, measure the length and width of each wall, multiply to get the area, and divide by the coverage rate of the specific paint. We recommend purchasing an extra 10% to account for touch-ups and spillage.
What is the drying time for your paints?
Drying times vary by product type and environmental conditions. Generally, our water-based paints are touch-dry in 30 minutes to 1 hour and can be recoated after 4-6 hours. Oil-based products typically take longer, requiring 8-24 hours between coats. Specific drying times are mentioned on individual product labels.
Ordering Information
How do I place an order?
You can place orders directly through our website by browsing our product catalog, selecting items, adding them to your cart, and proceeding to checkout. Once your order is confirmed, you will receive an order confirmation email with details.
What payment methods do you accept?
We accept multiple payment options including UPI payments (Google Pay, PhonePe, Paytm), credit/debit cards, and net banking. All payments are processed securely through encrypted channels to ensure your financial information remains protected.
Can I modify or cancel my order?
Orders can be modified or canceled within 2 hours of placement, provided they haven't been processed for shipping. To request changes, please contact our customer service team immediately with your order number and details of the required modifications.
Do you offer bulk pricing for large orders?
Yes, we offer special pricing for bulk orders and commercial projects. Please contact our sales team at sales@shivayogipaints.com with your requirements for a customized quote. We also provide consultation services for large-scale painting projects.
Shipping & Delivery
What are your shipping charges?
Shipping charges depend on your location, order weight, and delivery speed. We offer free shipping on orders above ₹2,500 within most urban areas. For specific shipping costs, you can view the estimated charges at checkout before completing your purchase.
How long will it take to receive my order?
Standard delivery typically takes 3-5 business days for urban areas and 5-7 business days for remote locations. For expedited delivery options, additional charges may apply. You will receive tracking information once your order ships.
Do you ship internationally?
Currently, we only ship within India. We are working on expanding our shipping capabilities to international destinations in the future. For international customers requiring our products, please contact our customer service for special arrangements.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for unopened products in their original packaging. Custom-tinted paints cannot be returned unless there was a mixing error on our part. Please refer to our detailed Returns & Refunds page for complete information.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and reason for return. Once approved, you will receive return instructions. Return shipping costs are the responsibility of the customer except in cases of damaged or defective products.
What if I receive damaged products?
If you receive damaged or defective products, please contact us within 48 hours of delivery with photos of the damaged items and packaging. We will arrange for replacement or refund at no additional cost to you.
Still Have Questions?
If you couldn't find the answer to your question, our customer service team is here to help.
or email us at support@shivayogipaints.com